Privacy policy

Who is responsible

The app is operated by [business name], [business type and number], [address]. For any privacy question or request: privacy@myenergyapp.org.

What we collect

Account details: name and email address. If you sign in with Google, we receive only your name, email and profile picture from Google.

Purchases and subscription: what you bought, when, and your subscription status. Card details go directly to the payment provider, and we don't store them.

App use: which files you listened to and when, your progress in the workshop and treatment programs, favorites and reminder settings.

Mood journal: your answers to "How do you feel". Filling it in is up to you.

"My body": the body areas you selected. Selecting is up to you.

Conversations with the in-app agent, if you choose to use it.

Technical information: device and browser type, language, and essential cookies that keep you signed in.

How you arrived: which campaign or link brought you, including "Invite a friend" links.

Watermark: content pages show your email address in a small line, to protect the content from being shared. Only you see it, and it isn't stored separately.

Sensitive information

The mood journal, your "My body" selections and conversations with the agent may include information about your emotional or health state. Such information may be considered especially sensitive under the law.

The body areas you select on "My body" and your mood journal answers are stored to show you suitable recommendations, and only you can see them. We also use them for general statistics, for example how many users chose a certain mood, which helps us improve the recommendations. These statistics include no name, email or any other identifying detail, and we don't build a personal profile of any user. The information is not passed to anyone other than the infrastructure providers listed below, and you can delete it at any time from your personal area.

How we use information

To provide the service: playing files, the workshop, treatments, your personal area and the body figure.

To recommend suitable files and send reminders you asked for.

To send newsletters and updates, only if you agreed. You can withdraw at any time.

To improve the app, based on general data that does not identify you.

For security, preventing misuse, and meeting legal requirements.

Do you have to give information

There is no legal obligation to give us information. Without an email you cannot open an account, and without payment details you cannot buy. Everything else, including the mood journal, is your choice.

Who we share it with

We don't sell personal information.

Information is stored and processed by service providers working for us. Most of them are outside Israel:

Supabase: the database and sign-in. Stores your account details and app use. [server country].

Cloudflare (USA, global server network): hosting the site, audio files and backups.

Brevo (France, EU): sending emails. Receives your name and email.

Google (USA): one-tap sign-in. Receives your name and email, only if you choose to sign in with it.

Payment provider [to be decided]: processing payments. Receives payment details directly from you.

AI model provider [to be decided]: runs the agent, only if you choose to use it.

We will share information with authorities only if the law requires it.

How long we keep it

For as long as your account is active.

After you ask to delete your account, the information is kept for a set period and then deleted completely: subscribers — one year; non-subscribers who made a purchase — three months from their last purchase; everyone else — 30 days. During this period the account is closed and isn't used for anything.

Backup copies are kept for 30 days only and deleted automatically, so information deleted from the system is gone from every backup within 30 days at most. Backups are used only to restore after a fault.

Information the law requires us to keep, such as receipts and invoices, is kept for the period the law sets.

Your rights

To see the information we hold about you, and to ask us to correct or delete it. We will answer every request within 30 days.

To download a file with all your information, from your personal area.

To unsubscribe from marketing via the link in every email or in settings. Withdrawing consent is as easy as giving it.

To delete your account from your personal area, or by emailing privacy@myenergyapp.org.

If you don't get an answer, you can contact the Israeli Privacy Protection Authority.

Security

Information travels over an encrypted connection, and access is limited to people who need it. No system is fully secure, but we take reasonable, accepted measures to protect it.

Cookies

We use essential cookies only: to remember that you're signed in and the language you chose. Measuring how you arrived (a campaign or "Invite a friend") runs only after you approve it in the banner, and you can withdraw approval at any time.

Age

The service is intended for people aged 18 and over.

Changes

If we change this policy materially, we will update it here and let you know by email or in the app.